Creditors and Customers of Hope Fashion A trading style of NM Hope Limited Frequently Asked Questions Index of FAQ’s 1. Refund Due for returned items 2. Order not received 3. Gift Vouchers 4. Prospects of creditors being paid in the Liquidation 5. I am owed money, but have not received a notice of the Liquidation 6. Who gets paid first in this Liquidation? 7. Will Hope Fashion open again? 8. How can I get in touch with former Directors and staff of Hope Fashion 9. Hope Fashion Website 10. Liquidation process explained. 1. Refund Due for returned items Hope Fashion made its best endeavours to ensure that all identified consumer refund were processed prior to creasing to trade. In the event that you have not received a refund, you will be an unsecured creditor in the Liquidation proceedings. Please see the FAQ ‘I am owed money, but have not received a notice of the liquidation’ for what to do. In addition, if you have paid for goods by credit or debit card and they are not received, you may be able to get your money back by claiming a refund from your card issuer. Please contact your card issuer as soon as you can if this applies to you. Further information including time limits, is available from Money Helper website at: https://www.moneyhelper.org.uk/en/everyday-money/credit-and-purchases/how-youre-protected-when-you-pay-by-card 2. Order not received The website closed for orders at 1pm om 9 June 2023. All orders, for which payment was received, have been dispatched by Hope Fashion prior to ceasing to trade. If Hope Fashion was unable to complete delivery of your order, it will have refunded your payment prior to ceasing to trade. Please allow a few days for the payment to have been transacted. In the event that you have not received a refund or your order, you will be an unsecured creditor in the Liquidation proceedings. Please see the FAQ ‘I am owed money, but have not received a notice of the liquidation’ for what to do. If you have paid for goods by credit or debit card and they are not received, you may be able to get your money back by claiming a refund from your card issuer. Please contact your card issuer as soon as you can if this applies to you. Further information, including time limits, is available from Money Helper website at: https://www.moneyhelper.org.uk/en/everyday-money/credit-and-purchases/how-youre-protected-when-you-pay-by-card 3. Gift Vouchers Hope Fashion can no longer honour its gift vouchers or any credits held. Any sum due to you for the gift voucher or credit you will rank as an unsecured creditor in the Liquidation proceedings. Please see the FAQ ‘I am owed money, but have not received a notice of the liquidation’ for what to do. In addition, if the voucher was paid for by credit or debit card the purchaser may be able to get the money back by claiming a refund from the card issuer. Please arrange for the card holder to contact their card issuer as soon as you can if this applies. Further information, including time limits, is available from Money Helper website at: https://www.moneyhelper.org.uk/en/everyday-money/credit-and-purchases/how-youre-protected-when-you-pay-by-card 4. Prospects of creditors being paid in the Liquidation Based on current information it is not anticipated that any monies will become available to the unsecured creditors. Please see ‘Who gets paid first in this Liquidation’. If this position changes, creditors will be advised in future communications from the liquidator. 5. I am owed money, but have not received a notice of the Liquidation If you are a creditor (owed money by the Company) and have not received notice of the intention to place the Company into Creditors Voluntary Liquidation on 28 June 2023 or the commencement of the Liquidation thereon please email Josie@HarveyInsolvency.co.uk with your details. The following information is required in your email: Name Address Email Telephone Number Amount due to you Evidence of the sum due (ie if a returned item, the postage receipt and details of your order returned) How do you want us to respond to you, by email/by letter. We will respond to you by email, unless stated otherwise by you. We will provide you with a copy of the last notice sent to creditors and access to the creditors online portal. This portal provides copies of all documentation made available to creditors throughout the liquidation proceedings for no less than three months from being issued. 6. Who gets paid first in this Liquidation? The priority of payments in insolvency is stated by legislation under the Insolvency Act 1986. In this matter the order is as follows: - 1. Costs Expenses and costs of the liquidation proceedings. 2. Preferential Creditors Employee (PAYE) wages to £800 and accrued holiday pay. 3. Secondary Preferential Creditors HMRC for VAT, PAYE & employee NIC deductions. 4. Unsecured Creditors All other parties ‘owed’ money by the Company. 7. Will Hope Fashion open again Efforts to sell the Hope Fashion as a going concern have been unsuccessful to date. It is highly unlikely that Hope Fashion will trade as it has done in the past. 8. How can I get in touch with former people at Hope Fashion Individual data of staff, Directors and customers of Hope Fashion is protected by GDPR and the liquidator or any other party associated with Hope Fashion are unable to answer these questions. However, the liquidator will pass on details of parties to the former management where sought. It is at the discretion of the recipient whether contact is made. Please email Josie@HarveyInsolvency.co.uk with your request. 9. Hope Fashion Website From 9 June 2023 no further sales will be made from the website. The website is part of the intangible assets of the Company and are for sale. The website will eventually close or come under the control of a new owner. 10. Liquidation process explained On 9 June 2023 notices have been sent to the owners (shareholders) and creditors (people who are known to be owed money) that the Company will be liquidated on 28 June 2023. On 28 June 2023, the Company will be placed into Creditors Voluntary Liquidation by the shareholders. Creditors are anticipated to have given their deemed consent to the appointment of the members liquidator. In the intervening period to Directors will conduct their duties and prepare for the winding of the Company. Harveys Insolvency & Turnaround of 2 Old Bath Road, Newbury, Berkshire, RG14 1QL have been engaged to assist the Directors with this process and their Insolvency Practitioner Debi Harvey is anticipated to be appointed Liquidator. Initial contact, where required should be made by email to Josie Badman at Josie@HarveyInsolvency.co.uk . Debi Harvey is an insolvency practitioner licensed by the Institute of Chartered Accountants England & Wales under licence number 12150 and she and her firm are bound by the Insolvency Code of Ethics. D J Harvey Harveys Insolvency & Turnaround Limited 9 June 2023