Frequently Asked Questions - Creditors and Customers
Hope Fashion
A trading style of NM Hope Limited
On 28 June 2023 NM Hope Limited trading as Hope Fashion was placed into Creditors Voluntary Liquidation. The retail business is closed.
We refer customers and creditors to the following ‘Frequently Asked Questions’ FAQ’s in the first instance before contacting the Liquidators offices.
Index of FAQ’s
1. Refund Due for returned items
2. Order not received
3. Gift Vouchers
4. Prospects of creditors being paid in the Liquidation
5. I am owed money, but have not received a notice of the Liquidation
6. Who gets paid first in this Liquidation?
7. Will Hope Fashion open again?
8. How can I get in touch with former Directors and staff of Hope Fashion
9. Hope Fashion Website
10. Liquidation process explained.
1. Refund due for returned items
Hope Fashion made its best endeavours to ensure that all identified consumer refund were processed prior to creasing to trade. In the event that you have not received a refund, you are an unsecured creditor in the Liquidation proceedings. Please see the FAQ 5 - ‘I am owed money, but have not received a notice of the liquidation’ for what to do.
If you have paid for goods by credit or debit card and they are not received, you may be able to get your money back by claiming a refund from your card issuer. Please contact your card issuer as soon as you can if this applies to you. Further information including time limits, is available from Money Helper website at:
2. Order not received
The website closed for orders at 1pm om 9 June 2023 and sales made after this date were ‘sold as seen with a no returns policy stated in sale’. All orders, for which payment was received we dispatched by Hope Fashion prior to ceasing to trade. If Hope Fashion was unable to complete delivery of your order, it will have refunded your payment prior to ceasing to trade. Please allow a few days for the payment to have been transacted.
In the event that you have not received a refund or your order, you will be an unsecured creditor in the Liquidation proceedings. Please see the FAQ 5 ‘I am owed money, but have not received a notice of the liquidation’ for what to do.
If you have paid for goods by credit or debit card and they are not received, you may be able to get your money back by claiming a refund from your card issuer. Please contact your card issuer as soon as you can if this applies to you. Further information, including time limits, is available from Money Helper website at:
3. Gift Vouchers
Hope Fashion can no longer honour its gift vouchers or any credits held by customers. Any sum due to you for the gift voucher or credit rank as an unsecured creditor in the Liquidation proceedings. Please see the FAQ 5 ‘I am owed money, but have not received a notice of the liquidation’ for what to do. If the voucher was paid for by credit or debit card the purchaser may be able to get the money back by claiming a refund from the card issuer. Please arrange for the card holder to contact their card issuer as soon as you can if this applies. Further information, including time limits, is available from Money Helper website at:
4. Prospects of creditors being paid in the Liquidation
Based on current information it is not anticipated that any monies will become available to the unsecured creditors. Please see FAQ 6 ‘Who gets paid first in this Liquidation’ why you would rank as an unsecured creditor. If this position changes, creditors will be advised in future communications from the liquidator.
5. I am owed money, but have not received a notice of the Liquidation
If you are a creditor (owed money by the Company) and have not received notice of the commencement of the liquidation starting on 28 June 2023 please email Josie@HarveyInsolvency.co.uk with your details. The following information is required in your email:
1. Name
2. Address
3. Email
4. Telephone Number
5. Amount due to you
6. Evidence of the sum due (ie if a returned item, the postage receipt and details of your order returned)
7. How do you want us to respond to you, by email/by post
We will respond to you by email, unless stated otherwise by you. We will provide you with a copy of the latest notice sent to creditors and access to the creditors online portal. This portal provides copies of all documentation made available to creditors throughout the liquidation proceedings, for no less than three months from being issued.
6. Who gets paid first in this Liquidation?
The priority of payments in insolvency is stated by legislation under the Insolvency Act 1986. In this matter the order is as follows: -
1. Costs Expenses and costs of the liquidation proceedings.
2. Preferential Creditors Employee (PAYE) wages to £800 and accrued holiday pay.
3. Secondary Preferential Creditors HMRC for VAT, PAYE & employee NIC deductions.
4. Unsecured Creditors All other parties ‘owed’ money by the Company.
7. Will Hope Fashion open again & the Website
Efforts to sell the Hope Fashion as a going concern have been unsuccessful. However, we have sold the intellectual property which includes the trading name, website and social media accounts. As this time we are advised that it is not foresee that Hope Fashion will trade as it has done in the past.
8. How can I get in touch with former people at Hope Fashion
Individual data of staff, Directors and customers of Hope Fashion is protected by GDPR and the liquidator or any other party associated with Hope Fashion are unable to answer these questions.
9. Liquidation process explained
On 28 June 2023 the Company was placed into Creditors Voluntary Liquidation by the shareholders. Creditors accepted the start of the proceedings by deemed consent.
During the course of the proceedings the liquidator will continue to close Hope Fashion company down, sell its assets, collate and record the creditors claims and conduct an investigation as is required under statute. It is not anticipated that there will be sufficient monies to pay any of the creditors after costs.
Debi Harvey of Harveys Insolvency & Turnaround of 2 Old Bath Road, Newbury, Berkshire, RG14 1QL is the duly appointed Liquidator. The Liquidator acts without personal liability or guarantee. Initial contact with the Liquidator, where required, should be made by email to Josie Badman at Josie@HarveyInsolvency.co.uk.
Debi Harvey is an insolvency practitioner licensed by the Institute of Chartered Accountants England & Wales under licence number 12150 and she and her firm are bound by the Insolvency Code of Ethics.
D J Harvey
Harveys Insolvency & Turnaround Limited
28 June 2023
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